Important: Due to the nature of skincare products, exchanges are not offered once a product has been purchased.

Quality Control

At NÉMA, we maintain strict quality control to ensure that all products are delivered in perfect condition. Every order is handled with care before dispatch.

Exchange Policy

Due to the nature of skincare products, we do not offer exchanges once a product has been purchased. However, in the rare case that a customer receives a damaged or defective product, a replacement will be provided.

Incorrect Item Delivered

If an incorrect item is delivered, the exchange request will be accommodated accordingly after verification by our team.

Reporting Time

To be eligible for a replacement or exchange, customers must report the issue within 24 hours of receiving the order.

Required Evidence

Customers must provide clear photographic evidence of the product. The item must be unused, unopened, and returned in its original packaging condition.

Request Approval

NÉMA reserves the right to decline any request that does not meet these conditions.

Policy Summary

Exchanges are only accepted for damaged, defective, or incorrect items. Issues must be reported within 24 hours with clear photographic evidence.